Logistics Operations Manager for Customs compliance operations

About This Role

• Manage the operations activities of Customs Brokerage service providers to make sure high standard compliance to Customs requirements that are regulated by local customs authority and/or to Intel's expectations as specified in high level master contract/SOW/SLG/SOP.
• This includes, but not limited to, driving for suppliers' performance improvements, being escalation point for suppliers' performance issues, partnering with other Logistics functions and site/VF stakeholders in executing Customs processes and solutions thru the suppliers/supplier development projects/cost saving opportunities as to reach to the highest standard of compliance while support to operational excellence.
• Be the point contact of all kinds statistics to external parties, relevant to Import/Export activities. 2.
• Monitor operations key metrics and implements best practices to ensure that all operational activities adhere to laws, guidelines, and Intel's standard requirements.
• Support compliance activities driven by site/VF. 3.
• Report progress against agreed schedule, scope, cost, and quality constraints to senior leaders on a regular basis. 4.
• Manage suppliers to meet or exceed performance goals and targets and be escalation point if there is concern of supplier performance.
• Identify and drive for supplier performance improvement. 5.
• Monitor and benchmark supplier services against the service level agreement.
• Support cost saving opportunities. 6.
• Guide the suppliers to evolve their service levels in line with Intel requirements. 7.
• Gather data on existing processes from partners, stakeholders, customers and analyze it to discover areas of defects, inefficiencies, or escalations. 8.
• Track and resolve operations exceptions at timely manner. 9.
• Collaborate with internal and external stakeholders to assure the most efficient delivery of services and products to customers. 10.
• Utilize analytical and advanced technology skills to develop logistics solutions that drive Intel's business execution optimally. 11.
• Build solid relationships with cross-functional teams and logistics service providers, ensuring smooth process flow and collaboration. 12.
• Manage critical escalations arising in the logistics network such that there is minimal impact on customer service.