HR Contact Center Advisor (Student)

About This Role

• This position requires candidates to upload a resume in English; you are welcome to upload multiple versions of your resume if you prefer but an English version of your resume will be required to be considered for this position.
• This internship is a fixed-term opportunity lasting approximately 12 months You may know Intel for our processors, but we do so much more.
• Intel's products are at the cutting edge of technology and make amazing experiences possible for business and society and every person on Earth.
• In HR at Intel, we enable this amazing innovation by supporting our Intel employees in all their HR needs.
• We work together to deliver trusted HR services to foster Intel's success and enrich lives, one person and one family at a time.
• If you are interested in starting your career within Intel HR organization and helping employees by providing exquisite customer experience, this is the right opportunity for you.
• As the first point of contact for HR support in the Americas region for current and former employees, the primary responsibility is to resolve questions and issues related to the HR life cycle.
• This requires the ideal candidate to engage with Intel employees through various communication channels such as chat, email, and phone to successfully and thoroughly investigate and resolve the employee issue while providing superb customer service.
• The role requires extensive research of relevant guidelines while also staying actively engaged with the employee to ensure they are handled with care during the entire process.
• For more complex queries, the ideal candidate will be required to work across multiple teams to successfully resolve the customer issue.
• In the role, you are encouraged to share ideas to continuously help improve the organization by enhancing processes, customer engagement, and cross organizational collaboration.
• The ideal candidate should exhibit the following behavioral traits: Customer service, critical thinking, problem-solving, excellent communication (written and verbal) skills, attention to detail, stakeholder management, and willingness to work with ambiguity.