Sr. Analyst Payroll

What You'll Do

• Service Delivery & Application Management Own and manage all aspects of the payroll application service lifecycle, including Strategy, Design, Transition, Operation, and Continual Service Improvement.
• Ensure consistent, reliable delivery and operations of assigned IT services.
• Track, measure, and report service performance against agreed service levels; take corrective actions where required.
• Plan, coordinate, and implement service maintenance, enhancements, and development initiatives.
• Continuously review and identify opportunities for improvements in service delivery, processes, and system performance; develop and execute improvement plans.
• Operational Governance Lead operational governance activities, ensuring adherence to defined IT and service management processes.
• Coordinate with cross‑functional teams, business users, and vendors to ensure smooth day‑to‑day operations.
• Serve as the first point of escalation for payroll application issues and requests.
• Other Responsibilities Perform all activities safely and responsibly.
• Support all Environmental, Health, Safety & Security (EHSS) policies, requirements, and programs.
• Required Qualifications Technical & Functional Expertise Mandatory: Hands‑on experience in Ramco Payroll System (minimum 1–2 years) including application development, support, and configuration.
• Experience as a techno‑functional consultant , covering process mapping, documentation, testing, training, and ensuring business and functional requirements are met.
• Experience supporting L2 and L3 activities for Time Management Systems (TMS) within organizations of similar or larger scale.
• Demonstrated experience managing full support lifecycle, operational governance, and continuous improvement.
• Professional Skills Strong communication skills with the ability to collaborate across business and IT teams.
• Ability to concurrently manage multiple fixes, change requests (4–6 at a time), and 1–2 projects .
• Strong service management and stakeholder management abilities across multiple business units.
• Vendor management experience in handling application licensing, support, and maintenance agreements.
• Frameworks & Industry Experience Proven experience implementing and managing ITIL and COBIT control frameworks.
• Experience providing support services in a multi‑sourced environment , including managing and negotiating effective arrangements with third‑party service providers.
• Preferably at least 2 years of experience in logistics-related applications . 6–8 years of technical experience with 4–6 years of project, service, stakeholder, and vendor management exposure.
• Relevant tertiary qualification in IT or related fields.
• Information about our benefits you can find here: https://gf.com/about-us/careers/opportunities-asia