Technical Support Engineer

About the Team

• As a Technical Support Engineer, you’ll provide advanced technical support for Cadence’s Romax software product line ( https://www.cadence.com/en_US/home/tools/msc-software/romax.html ), ensuring customer success and satisfaction.
• You’ll also contribute to pre-sales activities, deliver training and SimAcademy webinars.
• This role is perfect for someone who loves solving complex problems, communicating technical concepts clearly, and working with innovative drivetrain and EV simulation technologies.
• What You’ll Do Provide first-line technical support for Romax products, from basic inquiries to complex application issues.
• Deliver product training and live demos for customers.
• Create knowledge content (how-to articles, videos, presentations).
• Engage with the Romax user community and forums.
• Collaborate with sales, services, and R&D teams to share feedback and improve products.
• Meet or exceed KPIs for responsiveness and quality in customer support.
• What We’re Looking For Bachelor’s or Master’s degree in Mechanical Engineering or related field.
• Recent graduates are welcome! (Industry experience is a plus but not required.) Strong communication skills and ability to simplify complex concepts.
• Self-organized, deadline-driven, and a team player.
• Eligible to work in the U.S. and able to travel up to 10%.
• Good understanding of mechanical transmission components (bearings, gears, shafts).
• A passion for customer support.
• Preferred Skills Experience with Romax or Adams simulation software.
• Familiarity with FEA tools (MSC Nastran, ANSYS).
• Proficiency with CAD systems (CATIA, Creo, SolidWorks).
• Experience with MATLAB and/or Python.
• Core Skills Customer Technical Support | Mechanical Engineering | Simulation Software | Communication | FEA Tools | CAD Tools | Drivetrain Analysis | Training Delivery | MATLAB/Python Ready to grow your career and work with cutting-edge technologies? Apply today! We’re doing work that matters.
• Help us solve what others can’t.