Systems Product Engineer

What You'll Do

• will include, but not be limited to the following: Outward facing support: Provide first line support for the FSE team in solving issues not easily resolved at the FSE level.
• Support Field Service Team members by providing remote customer support through remote tools (Zoom, Teams) Analyze system logs to remotely help FSE troubleshoot customer system issues.
• Provide scripts and other tools to aid the FSE’s in the field.
• Be the conduit for releasing new procedures to the field.
• Provide real time support for FSE’s aligned to the appropriate supported locations time zone.
• Inward facing support: Summarize and condense customer and field issues into engineering problem sets for the PE’s/R&D to solve.
• Review field issues and prioritize issues so that PE and R&D are focused on finding solutions for the most important customer issues.
• Help with evaluating PE and R&D solutions to field problems and create procedures for field implementation.
• Minimum Requirements 3+ years working in the areas of Product Implementation and Systems Product Engineering.
• BS in Electrical Engineering.
• SSE for Asia will be located in Asia.
• Previous experience with optical circuits is desirable Previous experience with debugging of network hardware and configuration issues Previous experience with high density Optical and Network test processes.
• Previous experience with Hot Swap products using electrical, power, optical and liquid cooling backplanes.
• Good verbal and written communications skills.
• Understanding of manufacturing processes, test flows and new product introduction is desirable.
• Computer skills to include: MS Word, Excel, PowerPoint & understanding of Linux Highly Desirable Knowledge/Experience: Previous product engineering experience on systems/boards with ASICs, DDR3/4 (memory), USB, I2C, SERDES, ENET (Ethernet), Optics, PCIE, board management controllers.
• Understanding of basics of HVAC and customer lab environment requirements.
• Experience using Microsoft PowerBI and Servicemax Linux environment: admin level tools, and software development tools, scripts.
• Ability to analyze diverse data sets and identify trends We’re doing work that matters.
• Help us solve what others can’t.