Principal Application Engineer

What You'll Do

• Customer Success & Value Realization: Own customer success outcomes by driving product adoption, value realization, and achievement of customer business and engineering objectives throughout the customer lifecycle.
• Strategic Customer Engagement: Build trusted relationships with technical, management, and executive stakeholders, serving as a strategic advisor and advocate for customer success.
• Customer Health & Retention: Monitor customer health, adoption trends, and sentiment to proactively identify risks, develop recovery plans, and support long-term customer retention.
• Account Planning & Growth: Collaborate with Sales and Account Teams to contribute customer insights, support account planning activities, and identify opportunities for product adoption, expansion, and growth.
• Cross-Functional Leadership: Coordinate activities across Sales, Application Engineering, Support, Product Management, Professional Services, and Marketing to ensure successful customer outcomes.
• Voice of the Customer: Represent customer needs and feedback within the organization, helping influence product priorities, adoption strategies, and customer experience improvements.
• Executive Business Reviews & Governance: Lead customer governance discussions and business reviews that demonstrate value, align stakeholders, identify opportunities, and strengthen strategic relationships.
• Customer Advocacy: Develop customer champions and advocates who can participate in reference programs, industry events, case studies, and other strategic engagement initiatives.
• Qualifications Education Bachelor's or Master's degree in Mechanical Engineering, Aerospace Engineering, Automotive Engineering, Industrial Engineering, or a related engineering discipline.
• Experience 5+ years of experience in Customer Success, Technical Account Management, Business Development, Application Engineering, Technical Consulting, Pre-Sales, or Account Management within engineering software, CAE, simulation, PLM, CAD, or related technology industries.
• Experience managing strategic customer relationships and driving long-term adoption programs.
• Experience conducting customer reviews, executive engagements, and technical discussions with multiple stakeholder levels.
• Proven history of supporting customer retention, adoption growth, and business expansion initiatives.
• Core Competencies Strong customer-centric mindset.
• Strategic account planning and stakeholder management.
• Ability to leverage AI tools to enhance customer engagement, adoption, reporting, and productivity.
• Executive communication and presentation skills.
• Customer health and sentiment management.
• Value realization and adoption planning.
• Cross-functional leadership and influence without authority.
• Analytical and problem-solving capabilities.
• Strong business and commercial acumen.
• Ability to manage multiple priorities in a fast-paced environment.
• Tools & Platforms CRM platforms such as Salesforce.
• Customer Success platforms such as Gainsight.
• Bring AI expertise Customer adoption and engagement analytics tools.
• Microsoft Office and collaboration platforms.
• Key Performance Indicators (KPIs) Customer Outcomes: Achievement of customer success plan objectives; customer adoption and utilization growth; successful onboarding and adoption milestones.
• Customer Health: Customer health score improvements; customer sentiment and relationship strength; risk identification and mitigation effectiveness.
• Retention & Growth: Customer retention rate; contribution to Net Revenue Retention (NRR); expansion opportunities identified and supported; renewal readiness and account stability.
• Customer Advocacy: Customer references and success stories generated; product feedback submitted and acted upon; participation in advocacy and community initiatives.
• Operational & Reporting: Accurate customer planning, reporting, and cross-functional execution.
• Ideal Candidate Profile A successful candidate will be a technically credible CAE professional who can build trusted relationships, drive customer adoption, influence cross-functional teams, manage customer sentiment, contribute to account planning, and identify business growth opportunities while ensuring customers achieve measurable engineering and business outcomes.
• We’re doing work that matters.
• Help us solve what others can’t.