Lead Field Service Engineer

What You'll Do

• Primary contact for all hardware related issues Planning and Installation of new equipment; reconfiguring existing equipment Troubleshoot/diagnose and repair hardware and other problems, escalate issues when appropriate Document all work processes as required Establish a strong supportive relationship with customers Inventory control Work with Field Service team and other Cadence groups to improve processes and procedures Position Requirements: BS with a minimum of 4 years of experience OR MS with a minimum of 2 years of experience Good written and verbal English communication skills Minimum working knowledge of Linux/Unix Strong hardware and software troubleshooting skills Strong documentation skills Must be able to lift 40 lbs US drivers license and passport Willingness to travel domestically and internationally including for short notice emergency service events Full training will be provided, however any experience in the following areas would be advantageous: Debugging and repair in a board/system level environment.
• Experience with liquid cooled systems and associated repairs Experience with Linux Shell Skills (use grep, sed, awk, find, etc) Experience with server scripting tools (python, perl, bash, sh, tcsh, csh or some combination) Experience with networking including installation/configuration of routers, switches and firewalls Experience with troubleshooting network issues We’re doing work that matters.
• Help us solve what others can’t.