Lead Customer Service Engineer

What You'll Do

• Deployment of major consulting projects at key customers: understanding customer’s requirements, working on sophisticated solutions and presenting them to the customer Deliver product training and live demonstrations for both pre-sales and post-sales customers.
• Support and contribute to customer-funded professional services projects involving MSC software.
• Create technical knowledge content including how-to articles, presentations, and videos.
• Collaborate with internal sales, services, and R&D teams to share user feedback and improve product offerings.
• Available to work on customer site Work closely together with the local and European sales and technical teams.
• EXPERIENCE: Minimum 3 years of experience in a similar technical environment.
• Proficient in at least MSC Software products : Nastran, Patran.
• Strong knowledge of aerospace and/or defence industry processes .
• Expertise in structural analysis , including: Static and dynamic analysis.
• Multi-body dynamics, Non linear analysis Aeroelasticity knowledge MARC a plus ADAMS a plus Programming Python or other scripting language.
• Apply AI and machine learning techniques to enhance FEM workflows, including optimization, predictive modeling, and automated meshing.
• SKILLS: Experience with FEA simulations for complex systems.
• Multibody a plus Strong problem-solving skills and ability to work independently.
• Advanced time management, communications, decision making, human relations, presentation and organizational skills.
• Professional appearance and presentation required Pre Sales oriented attitude Italian as mother tongue; excellent command of English, written and spoken Job location will be in Rome We’re doing work that matters.
• Help us solve what others can’t.