Lead Customer Service Engineer

What You'll Do

• Provide 1st-line technical support to end users for all Romax products, from basic inquiries to complex application issues.
• Deliver product training and live demonstrations for both pre-sales and post-sales customers.
• Support and contribute to customer-funded professional services projects involving Romax software.
• Create technical knowledge content including how-to articles, presentations, and videos.
• Engage with the Romax user community and support forums to share expertise and grow adoption.
• Collaborate with internal sales, services, and R&D teams to share user feedback and improve product offerings.
• Ensure KPIs for responsiveness and quality in customer support are consistently met or exceeded.
• Qualifications Bachelor’s or Master’s degree in Mechanical Engineering or related discipline. 2–3 years of industry experience in a relevant field such as powertrain, drivetrain, or transmission system design, testing, or manufacturing.
• Strong communication and interpersonal skills with an ability to simplify complex technical concepts.
• High level of self-organization, time management, and ability to meet deadlines.
• Ability to work collaboratively in a team environment.
• Must be eligible to work in the U.S. and able to travel domestically and internationally up to 10% of the time.
• Preferred: Experience using Romax or Adams simulation software.
• Familiarity with Finite Element Analysis tools such as MSC Nastran or ANSYS.
• Understanding of mechanical transmission components such as bearings, gears, and shafts.
• Proficiency with CAD systems (CATIA, Creo, SolidWorks).
• Experience using MATLAB and/or Python.
• Core Skills Customer Technical Support Mechanical Engineering Romax/Adams Simulation Software Communication and Presentation FEA Tools (e.g., MSC Nastran, ANSYS) CAD Tools (CATIA, Creo, SolidWorks) Project Management Drivetrain and Transmission Analysis Training Delivery Matlab/Python Programming We’re doing work that matters.
• Help us solve what others can’t.