IT Internship (Techstop Support)

Overview

• At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
• Cadence Design Systems are seeking a talented, self-motivated and energetic Intern to join our Techstop Support Team @ our Cadence San Jose Campus.
• The Cadence Techstop support team strives to provide Cadence employees with the best support and service while serving over 2500 onsite staff.
• The successful candidate will be working with a team of four engineers in a Tech-Stop providing support to the Corporate and NA Field employees.
• This successful intern will be joining a dynamic IT organization working with & actively collaborating with cross functional groups, source experience participating in global IT projects, while building knowledge and experience in processes and procedures that support Cadence’s operations.
• The successful candidate should be interested in learning and supporting cutting-edge technologies to deliver Best in Class services to our employees.
• Ability to quickly comprehend the functions and capabilities of new technologies.
• The intern will be based in San Jose & report directly to global IT Group Director Brendan Pollard.
• What you will learn from us Learn how to assist with desktop support needs and device asset management.
• Understand how to build, configure and troubleshoot PCs.
• Learning to support cutting edge technologies to deliver the Best-in-Class services to our employees.
• Learn how to provide great customer service to Cadence local or remote desktop users.
• Learn to collaborate and interact with direct line managers, Local IT Team and International Teams.
• Knowledge and experience in processes and procedures What Technical Skills, Experience and Qualification do you need? Currently studying an IT course or attending a similar training program.
• Troubleshooting and problem-solving skills Passionate about technology and willingness to learn Microsoft products: (Windows 10, Office 365, Anti-Virus SW, Desktop Imaging) Ability to handle and prioritize multiple tasks.
• Good interpersonal and customer relationship skills.
• Excellent documentation skills.
• Good oral and written English communication skills.
• Any previous experience in a supporting IT role desirable but not essential.
• Ability to work a minimum of 12 months Additional Information: Cadence is committed to equal employment opportunity and employment equity throughout all levels of the organization.
• We strive to attract a qualified and diverse candidate pool and encourage diversity and inclusion in the workplace.
• We’re doing work that matters.
• Help us solve what others can’t.