Customer Service Engineer II

About the Team

• As part of the Global Technical Support Team you’ll provide advanced technical support for Cadence’s Adams software product line, ensuring customer success and satisfaction.
• You’ll also contribute to other activities such as delivering training, knowledge creation and SimAcademy webinars.
• This role is perfect for someone who loves working with mechanical systems, exploring automotive and controls domain, solving complex problems and communicating technical concepts clearly.
• What You’ll Do Provide technical support for Adams products, from basic inquiries to complex application issues.
• Deliver product training and live demos for customers.
• Create knowledge content (how-to articles, videos, presentations).
• Engage with the user community and forums.
• Collaborate with sales, services, and R&D teams to share feedback and improve products.
• Meet or exceed KPIs for responsiveness and quality in customer support.
• What We’re Looking For Master’s degree in Mechanical Engineering or related field.
• Recent graduates are welcome! (Industry experience is a plus but not required.) Strong communication skills and ability to simplify complex concepts.
• Self-organized, deadline-driven, and a team player.
• Good understanding of mechanical systems and basic automotive concepts.
• A passion for customer support.
• Eligible to work in the U.S.
• Preferred Skills Experience with Adams simulation software or other MBD tool.
• Familiarity with FEA tools (MSC Nastran, ANSYS).
• Proficiency with CAD systems (CATIA, Creo, SolidWorks).
• Experience with MATLAB, Python and/or C++ Core Skills Customer Technical Support | Mechanical Engineering | Simulation Software | Communication | FEA Tools | CAD Tools | MBD |Automotive | Training Delivery | MATLAB/Python Ready to grow your career and work with cutting-edge technologies? Apply today! We’re doing work that matters.
• Help us solve what others can’t.