Credit & Collections Specialist

What You'll Do

• Monitor and manage outstanding balances, ensuring timely collection of overdue payments.
• Follow up on outstanding debts, negotiate and implement payment plans for customers encountering financial difficulties.
• Reconcile customer accounts, ensuring all payments are accurately allocated in the High-Radius system.
• Efficiently investigate and resolve payment discrepancies and customer queries.
• Collaborate closely with sales and team members to address credit-related issues.
• Maintain accurate and up-to-date customer AP contact details and account records in the High-Radius system.
• Provide weekly and quarterly metrics reports with updates on collection status and analysis of movements on the Accounts Receivable ledger.
• Cash receipt posting in the High-Radius system – Coordinate with the Treasury team to ensure correct application of all receipts, achieving a zero-credit balance at the end of the quarter.
• License Key extensions – Manage customer access to licenses via the EDA on tap system, aligning with customer payment habits.
• Prepare Cash Flow Forecasts for portfolios, examining existing billings and future billings for all order types and assessing the expected collection date.
• Ensure compliance with company credit policies and procedures.
• Manage all credit limit adjustments required for order flow.
• Conduct cash forecasting, bad debt, and DSO reporting as needed.
• Participate in occasional project work such as M&A.
• Job Qualifications: Minimum of 5 years’ experience in credit and collection analysis.
• Experience in cash forecasting and bad debt reporting.
• Fluency in written and spoken German and English.
• Ability to work independently.
• Detail-oriented, well-organized, and methodical.
• Proficiency in Excel reporting.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Additional Skills/Preferences: Experience with Salesforce and SAP is preferred.
• A degree or diploma in Finance is required.
• We’re doing work that matters.
• Help us solve what others can’t.