Client Services Consultant Data Management

About This Role

• Broadcom offers a position in Europe for an experienced IBM Mainframe Specialist.
• We are looking for candidates with expertise (SME) in the following domains: IBM Mainframe expert in Db2 for z/OS and tools used to manage various aspects of Db2 for z/OS such as performance and database administration.
• Knowledge of, or willingness to learn other Broadcom data management products such as Datacom is a pre.
• Knowledge of Open Mainframe Project ZOWE and utilization of modern integration technologies using RESTapi is a definite pre.
• Candidates must have excellent command of English, both spoken and written.
• In addition to English, candidates are preferred that speak French and have the expected Education Degree (Bachelor diploma at least).
• This position must be seen by Broadcom customers as bringing tangible value in terms of experience, knowledge and expertise.
• This is achieved through a combination of broad real-world experience and IT industry-specific certifications.
• The candidate will be responsible for Broadcom Software Adoption using techniques such as Presentation, Demonstration, Installation, Configuration, Deployment and Proof of Concept.
• Key Responsibilities This position is responsible for delivering positive, quantifiable results for Broadcom measured across five primary areas: Customer Focus: Effectively and compellingly communicate Broadcom's key capabilities to address customer and partner needs Financial Targets: Meet or exceed Broadcom's stated financial quotas and targets Internal Business Processes: Demonstrate mastery with Broadcom's internal processes, systems and support structure Professional Development: Demonstrate high-level proficiency and skill Leadership, Teamwork and Planning: Collaborate with, and effectively run virtual team(s) Customer Focus Assist the Broadcom sales team in technically qualifying solutions, specifically Broadcom MAINFRAME Solutions, and their benefits to customers and/or partners.
• Work closely with the account team and the customer or partner to obtain a deep understanding of the customer's technology needs or partner's offerings and architect a solution to meet them.
• Build relationships across customer's or partner's IT silos and offerings to understand, build, document and share our knowledge of their infrastructure, challenges and potential technical impact of planned projects.
• Understand and act as a valued resource early and often within the customer's decision-making process (e.g.: during the idea or conceptual stages).
• Execute complex product integration demonstrations and proofs of concept, customizing the demonstrations as necessary to address the customer's specific needs and environment.
• Maintain a deep technical knowledge of the products developed by the business unit.
• Provide technical specifications and requirements documentation as necessary to support the proposed solution.
• Effectively position and present the benefits of Broadcom's solutions and specifically how our solutions will support the client's technical and functional requirements.
• Provide technical leadership and oversight during Trials, Proof-of-Concept (POCs), complex demos, etc., as warranted.
• Ensure technical requirements required by the proposed solution are clearly communicated to and understood by the client and meet the client's expectations.
• Effectively communicate Broadcom's key competitive differentiators.
• Foster and build relationships with customers and partners to develop references.
• Strive to constantly improve the quality of all customer interactions.
• Financial Target Directly assist account teams in achieving financial targets via the opportunity planning process.
• Assist sales in accurately assessing and forecasting opportunities.
• Evaluate alternative options to execute opportunities by the most cost-effective means without negatively impacting deliverable quality or customer's perceptions.
• Ensure long-term stability and sustainability of book-of-business.
• Broadcom’s Internal Business Processes Coordinate internal/external resources to effectively pursue opportunities.
• Disseminate feedback to business units gained from client experiences and issues to facilitate product improvements or enhancements.
• Mastery of processes and tools for: Proposal Development Solution Architecture Overview Statement of Work (SOW) Development Contribute constructive feedback for improvement and enhancement of above processes.
• Assist in the Partner Enablement process (partner selection, technical training and opportunity engagement).
• Understand and adhere to compliance requirements and Code of Ethics.
• Typical Role Definition Technical Consulting.
• A seasoned, experienced professional with a full understanding of area of specialization.
• Resolves a wide range of issues in creative ways.
• Complete understanding and wide application of principles, theories, and concepts in the field.
• General knowledge of other related disciplines.
• Strong competence with the various tools, procedures, programming languages used to accomplish the job.
• Usually works with minimal supervision, conferring with a supervisor on unusual matters.
• May be assisted by (and at times direct) less senior level employees.
• Requires daily decision-making capabilities and actions that may not be reviewed by superiors.
• Assignments are broad in nature and need ingenuity and originality to solve.
• Contributes to moderately complex aspects of a project.
• May assist more junior staff members with aspects of their job.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• May play a role in high-level projects that have an impact on the company’s future direction.
• Job-Specific Authority and Scope Generally works without consulting their manager.
• Independent decisions are made daily.
• Examples of typical decisions without manager consultation: Development of solution strategies and selection of technical components.
• Resolution of daily issues as the arise and escalation of larger issues Advice and counsel to account teams and sales management regarding solution approaches.
• Typically has no direct reports.
• Typically has no total staff.
• Typically has a geographic focus of Area (multi-country or multi-state).
• Typically does not manage a budget.
• Business Travel and Physical Demands Business travel of approximately 35 or more percent yearly is expected for this position.
• Physical demands: Office environment.
• No special physical demands required.
• Preferred Education Bachelors and 8+ years of related experience; at this level post-graduate coursework may be desirable Work Experience Typically has 8 or more years of detailed MAINFRAME technical industry related experience.
• Experience working with customers, sales personnel and/or customer services.
• Experience in the related industry disciplines and technologies and related application experience Experience resolving more complex technical issues and integration of multiple products to create solutions.
• Languages Native language with English (Proficiency) or English (Native) and proficiency of Major European Languages The candidate must be eligible to permanently reside and work unrestricted in the EU.
• We will also consider qualified applicants with arrest and conviction records consistent with local law.
• If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.