Staff Customer Quality Engineer

What You'll Do

• Customer Issue Resolution & Escalation Management Serve as primary customer contact for quality issues throughout resolution lifecycle Coordinate: Failure Analysis (FA), 8D problem solving process; Drive containment, root cause analysis, and corrective/preventive actions Manage escalation and ensure timely customer communication on the quality issue Customer Communication & Interface Translate customer requirements into internal actions and align cross-functional teams Communicate: Customer expectations and urgency to ADI teams; Technical findings, reports, and updates to customers Provide local language support and ensure zero information loss Quality Systems & Process Management Manage customer issues and ensure proper tracking, documentation, and closure of quality events Change Management (PCN / PPAP) Drive customer communication and approval for PPAP/PSW, PCN approval Coordinate with process owners and quality teams to complete required documentation, data, samples etc.
• Customer Quality Support & Engagement Support customer activities such as: Audits; Quality workshops; Reliability and quality relevant inquiries; Participate in advanced customer discussions and sales support Cross-Functional Collaboration Cross-Functional Collaboration Work closely with: Failure Analysis and Reliability teams; Product Line Quality; Fab, Assembly, Test team Act as 8D team member and coordinator across global teams Support and take initiatives for defined quality project To complete the task that is given by leader Support in team/ other quality department related work Required Qualifications Education & Experience Bachelor’s or Master’s degree in: Electronics / Electrical Engineering / Materials / Quality Engineering 6+ years experience in: Semiconductor quality / automotive quality / FA / CQE roles Fluency in both written and Oral English， Chinese communication Technical Skills Strong knowledge of: FA / 8D / Quality tools Automotive standards (IATF16949, AEC-Q, PPAP, PCN) Experience in: IC manufacturing process (Fab, Assembly, Test) Reliability and failure analysis/mechanisms Automotive customer audit Proficient in Microsoft Office software, data analysis, AI Soft Skills Strong customer communication & stakeholder management Crisis handling and escalation management ability Cross-functional collaboration and Ability to drive change across organizations High sense of ownership and accountability Ability to work under pressure Willingness to change Customer-centric mindset (“voice of customer”) Sense of urgency and responsiveness Strong analytical and problem-solving skills For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S.
• Department of Commerce - Bureau of Industry and Security and/or the U.S.
• Department of State - Directorate of Defense Trade Controls.
• As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
• We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
• Job Req Type: Experienced Required Travel: Yes, 10% of the time Shift Type: 1st Shift/Days