GUEST EXPERIENCE SPECIALIST

What You'll Do

• Guest Relations & Front Desk Operations Greet all guests professionally upon arrival and serve as the primary liaison between visitors and their ADI hosts.
• Issue visitor badges and ensure all guests follow proper check‑in procedures.
• Keep guests informed of their host’s arrival and ensure they are comfortable while waiting.
• Maintain a strong working knowledge of the Wilmington campus to provide accurate directions and answer questions.
• Answer incoming operator calls and route them to the appropriate employees.
• Verify visitors for Global Government Affairs & Trade (GGAT) to ensure export‑compliance requirements are met prior to entry.
• Employee & Visitor Support Accept occasional deliveries for employees and notify recipients for pickup.
• Arrange transportation for visitors, including taxis and car services.
• Collaborate closely with facilities, café, security, and other on‑site teams to support seamless daily operations.
• General Administrative Support Maintain accurate records and perform general administrative tasks as needed.
• Provide comprehensive administrative support to the Senior Direct Global Security, including complex calendar management, meeting coordination, and travel planning across multiple regions and time zones.
• Prepare, edit, and format correspondence, presentations, reports, and briefing materials for the Senior Director Global Security.
• Knowledge, Skills & Abilities Strong organizational and time‑management skills.
• Excellent interpersonal skills with the ability to work effectively with diverse personalities and temperaments.
• Service‑oriented mindset with a proactive approach to anticipating needs and creating a positive experience for every guest.
• Strong verbal and written communication skills, including professional phone etiquette and clear, courteous messaging.
• Ability to remain calm under pressure, de‑escalate concerns, and resolve issues diplomatically while maintaining policies and security requirements.
• Demonstrated ownership and follow‑through—tracking requests to completion and communicating updates to stakeholders.
• Ability to multitask and problem‑solve in a fast‑paced environment.
• High level of discretion when handling confidential information.
• Proficiency in Microsoft Office Suite.
• Efficient and accurate record‑keeping abilities.
• Flexibility and willingness to take on additional tasks as needed.
• Experience & Education Minimum 2–3 years of guest services, hospitality, or customer service experience.
• Proven experience delivering a high level of customer service to internal and external customers.
• Associate’s degree in hospitality, Business Management, or a related field preferred.
• For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S.
• Department of Commerce - Bureau of Industry and Security and/or the U.S.
• Department of State - Directorate of Defense Trade Controls.
• As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
• We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
• EEO is the Law: Notice of Applicant Rights Under the Law .
• Job Req Type: Experienced Required Travel: Yes, 10% of the time Shift Type: 1st Shift/Days The expected wage range for a new hire into this position is $20 to $27.
• Actual wage offered may vary depending on work location , experience, education, training, external market data, internal pay equity, or other bona fide factors.
• This position qualifies for a discretionary performance-based bonus which is based on personal and company factors.
• This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time , and other benefits.