Customer Program Office Lead

What You'll Do

• Customer Program Office Leadership Lead the Customer Program Management Office for strategic Data Center and Energy growth accounts.
• Own governance and execution oversight for major customer programs spanning multiple products, projects, and business functions.
• Drive delivery alignment between customer expectations and internal execution plans.
• Establish the CPMO operating model, processes, tools, metrics, and best practices.
• Develop scalable mechanisms for managing increasing customer program complexity as the business grows.
• Strategic Customer Engagement Partner with Sales and Segment Marketing to ensure coordinated customer engagement and communication on critical programs Lead executive-level customer review operational program updates.
• Ensure customer commitments, milestones, and escalation paths are clearly understood and managed.
• Program Execution & Governance Drive integrated planning across customer programs and projects.
• Establish program governance frameworks, operating reviews, dashboards, and KPI reporting.
• Lead identification, management, and resolution of critical program risks and escalations.
• Ensure cross-functional prioritization decisions support customer commitments and business objectives.
• Drive accountability and execution discipline across participating teams.
• Organisational Leadership Foster a culture of collaboration, customer obsession, ownership, and operational excellence.
• Influence senior leaders across engineering, product management, operations, and sales organizations.
• Executive Communication Provide executive leadership with regular program health assessments.
• Deliver concise updates on milestones, risks, customer satisfaction, resource constraints, and business impact.
• Create a unified view of program execution across multiple projects and functions.
• Develop executive-ready materials for strategic reviews and customer governance meetings.
• Required Qualifications Education Bachelor’s degree in Engineering, Business, Computer Science, or related field.
• MBA or advanced degree preferred.
• Experience 10+ years of experience in program management, project management, product management, operations, or customer-facing leadership roles.
• Proven success managing large, complex cross-functional programs.
• Experience working with strategic enterprise or hyperscale customers.
• Strong executive communication and stakeholder management skills.
• Demonstrated ability to lead through influence across global organizations.
• Preferred Experience Semiconductor industry experience.
• Datacenter, cloud infrastructure, power management, AI infrastructure, or enterprise systems experience.
• Experience supporting customers such as AMD, Google, AWS, NVIDIA, Meta, or equivalent strategic accounts.
• Knowledge of product development lifecycles, NPI processes, and customer program governance.
• Leadership Competencies Strategic thinking and business acumen Customer-centric leadership Executive presence and influence Driving accountability and execution excellence Cross-functional collaboration Change leadership For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S.
• Department of Commerce - Bureau of Industry and Security and/or the U.S.
• Department of State - Directorate of Defense Trade Controls.
• As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
• We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
• EEO is the Law: Notice of Applicant Rights Under the Law .
• Job Req Type: Experienced Required Travel: Yes, 10% of the time Shift Type: 1st Shift/Days The expected wage range for a new hire into this position is $211,634 to $306,458.
• Actual wage offered may vary depending on work location , experience, education, training, external market data, internal pay equity, or other bona fide factors.
• This position qualifies for a discretionary performance-based bonus which is based on personal and company factors.
• This position includes medical, vision and dental coverage, 401k, paid vacation, holidays, and sick time , and other benefits.