Customer Account Specialist

About This Role

• Customer Account Specialist Responsibilities: Provide timely and accurate responses to customer inquires.
• Make sure customer demand reflected correctly and accuracy.
• Order entry and maintenance managed properly.
• Ensure on time delivery support, proactively try all possibilities to close supply gaps.
• Work independently but closely with cross-functional teams to resolve customer issues and escalate complex cases as needed.
• Proactive focus on Revenue, Forecasting, Pricing management and overall operational management.
• The agile problem solvers, providing a helping hand to our Customers and Sales.
• Maintain and update customer records in the system.
• Process orders, returns, and refunds in accordance with corporate policies and procedures.
• Participate in account business reviews with both internal and external stakeholders, understand business and has contributions from Customer Account Specialist perspective during the review.
• Data analysis provider that empower for sales team with valuable insights to help sales growth revenue.
• Requirements: Bachelor’s degree or above in Business, Supply Chain, Logistic , or a related field.
• Excellent written and verbal communication skills.
• Fluent in English.
• Good Excel and PowerPoint skill.
• Ability to multitask and work in a fast paced environment.
• Familiar with Power BI will be preferred.
• For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S.
• Department of Commerce - Bureau of Industry and Security and/or the U.S.
• Department of State - Directorate of Defense Trade Controls.
• As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
• We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
• Job Req Type: Experienced Required Travel: No Shift Type: 1st Shift/Days