Customer Account Specialist

What You'll Do

• Deliver prompt and accurate responses to customer inquiries, ensuring a high level of service.
• Accurately capture and maintain customer demand in the system; manage order entry and updates with attention to detail.
• Support on-time delivery by proactively identifying and resolving supply gaps.
• Work independently while collaborating effectively with cross-functional teams to resolve customer concerns and escalate complex issues when necessary.
• Contribute to revenue growth through active involvement in demand forecasting, pricing strategies, and operational process improvements.
• Serve as a dependable and solutions-focused partner to both customers and the sales team.
• Participate in business reviews with internal and external stakeholders, providing insights and recommendations from a customer account management perspective.
• Provide data-driven analysis to empower the sales team with actionable insights that support revenue growth.
• Requirements : Bachelor’s degree Excellent written and verbal communication skills i n both Japanese and English Proficient in Microsoft Excel and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Note: This position is open only to candidates who already hold a valid working visa for Japan.
• Please be aware that our company does not provide visa sponsorship or support for visa acquisition. ​ Preferred skills and experiences : A t least 2 years of working experience, regardless of industry Japanese language proficiency : JLPT N1 or equivalent English language proficiency : TOEIC 860 or equivalent Please attach the following documents when you apply for this position: English Resume 日本語の履歴書 日本語の職務経歴書 For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S.
• Department of Commerce - Bureau of Industry and Security and/or the U.S.
• Department of State - Directorate of Defense Trade Controls.
• As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
• We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
• Job Req Type: Graduate Job Required Travel: Yes, 10% of the time