Associate Representative, Customer Service

What You'll Do

• Respond to customer requests for pricing and product lead-times in a designated region 2.
• Ensure customer orders are accurate before being loaded into the systems. 3.
• Manage progression of all customer quotes above a stated revenue amount. 4.
• Manage the backlog of the customers. 5.
• Regularly interface with our manufacturing facilities in Thailand and Philippines to discuss delivery challenges. 6.
• Prepare all necessary customer documentation in line with the highest quality standards. 7.
• Identify and generate useful business intelligence and report to senior staff. 8.
• Recommend process improvements. 9.
• Ensure that the company’s commitment on environmental management, health and safety is observed and performed. 10.
• Be aware of the company’s quality and environmental policies For positions requiring access to technical data, Analog Devices, Inc. may have to obtain export licensing approval from the U.S.
• Department of Commerce - Bureau of Industry and Security and/or the U.S.
• Department of State - Directorate of Defense Trade Controls.
• As such, applicants for this position – except US Citizens, US Permanent Residents, and protected individuals as defined by 8 U.S.C. 1324b(a)(3) – may have to go through an export licensing review process.
• We foster a culture where everyone has an opportunity to succeed regardless of their race, color, religion, age, ancestry, national origin, social or ethnic origin, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, parental status, disability, medical condition, genetic information, military or veteran status, union membership, and political affiliation, or any other legally protected group.
• Job Req Type: Graduate Job Required Travel: Yes, 10% of the time